Shipping Policy

This Shipping Policy describes how SilkEnds handles order processing, shipping, and delivery. Please read carefully before placing an order.

Processing Times

All orders are processed within 3-5 business days. Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.

Shipping Times

- Domestic Shipping (within Australia): Estimated delivery time is 9 business days.

- International Shipping: Estimated delivery time is [X–X business days]. Delivery may vary depending on customs clearance and the destination country.

Please note: delivery times are estimates and not guaranteed.

Shipping Costs

- Standard shipping to Australia: FREE

- International shipping: [Flat rate / Calculated at checkout]

Tracking Information

Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 3-5 business days to appear. You can track your package using the link provided.

Shipping Restrictions

We currently do not ship to: [List countries or regions, if any].

Damaged, Lost, or Delayed Shipments

We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.

For missing packages or delayed shipments beyond the estimated timeframe, please contact us at veloracollective22@gmail.com, and we will assist where possible.

Contact Information

If you have any questions about this Shipping Policy or your order, please contact us at:

📧 veloracollective22@gmail.com